Refund Policy

Last updated 19 October 2026

You see your creature before you pay, so most purchases are final. But we want every owner happy with their creature, so here's when you get your money back.

Automatic refunds

• If someone else got your land before your payment came through, we refund you straight away.
• If we can't bring your creature to life, we refund you in full.

Within 14 days

If your creature doesn't match its preview, or something else is wrong, write to [email protected] within 14 days of buying. We'll fix it, or refund you if we can't.

Creatures we remove

If we remove a creature because its description or name breaks the rules, we may refund you.

Your right to cancel

In the EU, the UK and some other places, you normally have 14 days to cancel online purchases. For digital content you ask us to deliver straight away, that right ends once it's delivered. At checkout you agree that your creature is made straight after you pay, so the right to cancel ends when it hatches. This doesn't affect the refunds above, or your rights if something is faulty.

How refunds are paid

To the card you paid with, through Stripe. Banks usually take 5–10 days to show it.